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The Notify.com System Dashboard, by default, provides up to date,
real-time status
of Notify.com operation since midnight, to the current second.
Optionally, users can choose to view data over any period of time, by selecting the desired start and stop date.
The Dashboard is organized into separate categories, with each category providing a quick synopsis, using guages.
To obtain detail information regarding any of the categories, just click the assciated
view detail
button.
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Alarms
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– Alarm
Raw Data
– Alarms
Fired
– Alarms
Supressed
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Alarm Raw Data
Detail View
All data sent to Notify.com Alarm Management, from all sources.
This data represents all incoming data–regardless of whether a Notify.com Alarm was fired, or not.
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Alarms Fired
Detail View
All Notify.com Alarms that have been activated, or fired. All data sent to Notify.com Alarm Management, from all sources.
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Alarms Suppressed
Detail View
When utilizing Notify.com
Alarm Suppression
, duplicate alarm data sent to Notify.com Alarm Management–within the specified time interval–will not result in the firing of duplicate Alarms.
Large values contained in the
Duplicate Count
field, can be the result of poorly designed monitoring software, that sends out
alarm storms
when problems are detected.
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Escalations
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– Escalations
Active
– Escalations
Stopped
– Escalations
Timed Out
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Escalations Active
Detail View
All currently executing Escalations.
Click to expand any Escalation, and view the up to date
completion status
of all Escalation levels.
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Escalations Stopped
Detail View
All Escalations that were stopped, as opposed to letting them time out.
Escalations can be stopped by accessing the Notify.com web interface. However, most users choose to stop a currently running Escalation via PUSH, SMS, Email or a Voice telephone call, using
One Touch Reply
.
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Escalations Timed Out
Detail View
In general, Escalations should not time out. This could signal a need to extend wait times, giving users more time to respond.
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Heartbeats
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–
Live
Heartbeats
–
Expired
Heartbeats
–
Inactive
Heartbeats
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Live Heartbeats
Detail View
A listing of all currently active Heartbeats, along with an overview of Heartbeat settings.
In most situations, Notify.com administrators will enable the
Fire On Recover
setting. This allows users to be notified not only when a Heartbeat expires, but also when the Heartbeat becomes current again.
Fire On Recover can save a trip to the data center, when a Heartbeat is just a second or two late.
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Expired Heartbeats
Detail View
A listing of all expired Heartbeats, and a timestamp representing the last time the Heartbeat was received by Notify.com.
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Inactive Heartbeats
Detail View
A listing of all Heartbeats that are either
disabled
, or have
not received an initial
Heartbeat message.
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Messages
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–
Total
Messages
–
Acknowledged
Messages
–
Unacknowledged
Messages
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Total Message
Detail View
The total of all messages sent from Notify.com.
Messages are initiated by
Alarm Esclations
, the
Message API
and the Notify.com
Web Messaging
interface.
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Acknowledged Messages
Detail View
A listing of all acknowledged messages, with the acknowledgement timestamp, and the acknowledgement method used.
Messages can be acknowledged by accessing the Notify.com web interface. However, most users choose to acknowledge their messages via PUSH, SMS, Email or a Voice telephone call, using
One Touch Reply
.
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Unacknowledged Messages
Detail View
A listing of all Messages that, as of the current time, have not been acknowledged by the user.
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Notifications Sent
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–
Primary Emails
Sent
–
Alternate Emails
Sent
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Primary SMS text messages
Sent
–
Alternate SMS text messages
Sent
–
Voice Phone Calls
Sent
–
PUSH Notifications
Sent
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Notifications Sent
Detail View
The listings for Notify.com Sent Notifications, are identical.
The listings include:
– Message ID
– Username
– Source of Message
– Notify Time
– The start of the message
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Notifications Pending
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–
Primary Emails
Pending
–
Alternate Emails
Pending
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Primary SMS text messages
Pending
–
Alternate SMS text messages
Pending
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Voice Phone Calls
Pending
–
PUSH Notifications
Pending
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Notifications Pending
Detail View
The listings for Notify.com Pending Notifications, are identical.
The listings include:
– Message ID
– Username
– Source of Message
– Notify Time
– The start of the message
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